Solar PV Care & Maintenance

Eco7 are delighted to announce that we can now offer our valued customers total peace of mind through a Solar PV Care & Maintenance package.  We offer a comprehensive aftercare service that ensures your solar PV system operates to its maximum at all times.  We offer two levels of care, and details of our silver and gold packages can be found below.

Silver Service

£19.99 p/m
  • Unlimited Mon/Fri, 9am-5pm telephone support
  • Up to 3 engineer call-outs per year
  • Free replacement of faulty ancillary parts
  • Annual on-site system health check
  • Initial inspection prior to implementation of contract

Silver Service Package

Gold Service Package

  • Telephone Support

    You will receive remote telephone support Monday to Friday 9am to 5pm. Outside of these hours, you can open a ticket on our support system. Telephone support is provided by our team of expert engineers and is free and unlimited.

  • Call-outs

    The silver package allows up to a maximum of 3 call-outs per year to investigate any reported issues. Efforts will be made prior to any site visit to diagnose faults remotely. Where it is possible to determine the cause of a fault using remote tools we will source replacement parts ahead of the engineers visit to avoid multiple call-outs for the same issue and to minimise disruption. Should the 3 call-outs limit be exceeded within the 12 month contract period, any additional visits may be chargeable.

  • Replacement Parts

    The silver package covers you for the replacement of ancillary parts only- including (but not limited to) AC/DC isolation switches, generation meters, cables/junction boxes, WiFi/communication devices (where they are installed independently of the inverter), circuit breakers and fuses.

    Inverters, chargers, modules, batteries, immersion controllers and V/O devices are NOT covered in the silver package; however where faulty items are still within the manufacturer’s warranty period, Eco7 will source replacements under warranty and will install within the service agreement for no additional charge (however this visit will count towards one of 3 permitted call-outs within the 12 month contract period).

  • Annual Inspection

    We will conduct an annual on-site health check as follows:

    Measure all the DC circuits
    Test switchgear and junction boxes/distribution boards
    Test monitoring functionality (where applicable)
    Check all electrical terminations.

    Modules
    Visual check for damage
    Scan for irregularities
    Check cabling and connections for damage/weathering

    Inverters
    Check inverter log
    Upgrade inverter firmware
    Clean inverter fans and ventilation grids
    Check integrity of wiring and terminals
    Check inverter settings.

  • Initial Inspection

    Prior to any service contract being implemented, we will carry out an initial inspection. Where any faults or defects are identified, the customer will be informed and advised of the measures required to rectify the issue in advance of the service contract start date.

  • Telephone Support

    You will receive remote telephone support Monday to Friday 9am to 5pm. Outside of these hours, you can open a ticket on our support system. Telephone support is provided by our team of expert engineers and is free and unlimited.

  • Call-outs

    The gold package allows unlimited call-outs per year to investigate any reported issues. Efforts will be made prior to any site visit to diagnose faults remotely. Where it is possible to determine the cause of a fault using remote tools we will source replacement parts ahead of the engineer visit to avoid multiple call-outs for the same issue and to minimise disruption.

  • Replacement Parts

    The gold package covers you for the replacement of the following parts and devices – AC/DC isolation switches, generation meters, cables/junction boxes, immersion controllers, WiFi/communication devices (where they are installed independently of the inverter), circuit breakers and fuses, solar inverters and solar modules. Where devices are still within the manufacturer’s warranty period, Eco7 will source replacements from the manufacturer. Where devices are outside of the warranty period, Eco7 Ltd. will replace with suitable equivalents, which may, on occasion, be renewed/reconditioned parts.

    This package does not cover the replacement of battery chargers and batteries (except where they have been installed by Eco7 Ltd.). Where faults/defects are identified with a battery system, and where these devices are covered by a manufacturer’s warranty, Eco7 will source replacements under warranty and will install under the terms of service agreement for no additional charge.

  • Annual Inspection

    We will conduct an annual on-site health check as follows:

    Measure all the DC circuits
    Test switchgear and junction boxes/distribution boards
    Test monitoring functionality (where applicable)
    Check all electrical terminations.

    Modules
    Visual check for damage
    Scan for irregularities
    Check cabling and connections for damage/weathering
    Clean panels (if required)

    Inverters
    Check inverter log
    Upgrade inverter firmware
    Clean inverter fans and ventilation grids
    Check integrity of wiring and terminals
    Check inverter settings.

  • Initial Inspection

    Prior to any service contract being implemented, we will carry out an initial inspection. Where any faults or defects are identified, the customer will be informed and advised of the measures required to rectify the issue in advance of the service contract start date.

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